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The suit alleges that these faulty components in Dell's OptiPlex desktop computers, were known by Dell to cause problems or computer failure up to 97 percent of the time over a three-year period, and yet it is alleged that Dell knowingly concealed these component problems from customers.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat.
In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers [257] of more than 45% of calls and long wait times. Dell's blog detailed the response: "We're spending more than a $100 million—and a lot of blood, sweat, and tears of talented people—to fix this."
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Dell, for one, has been the subject of rebate complaints for the confusing nature of their rebate programs, and as such changed its marketing to reduce the number of rebates offered. Rebate issues began to clog Dell's customer service forums, leading the company to shut down that portion of the website.
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The other issues pertain to consumer choice and ownership of data and how it is used. Though still in their infancy, regulations and governance regarding these issues of privacy, security, and data ownership continue to develop. IoT regulation depends on the country. Some examples of legislation that is relevant to privacy and data collection ...
Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...